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Returns & Refunds

What’s your return policy?

For International Customers your 14 Day Return / Refund period starts from the delivery date. If you wish to action a return/refund please email [email protected]. The refundable amount is for the product and not for any delivery charges. Only one

What should I do if I'm not satisfied with a product?

We apologise if our product does not meet your expectations. Before considering a return, we would like to offer help, as changing the application technique or usage pattern may resolve the issue. Our team will send a list of questions, the answers t

How do I know when a refund has been issued for a returned item?

Once you have returned an item and we have received it, you will be notified about the status of your refund via email. We will process a refund for the returned item amount back to the payment method used for the purchase. Refunds do not include del

What happens when i return a product like and Antiperspirant or Bodywash ?

We understand people are concerned when returning a product and what happens to them. All our Antiperspirants and Body wash products are emptied of their contents and the bottles are then recycled as per our Eco pledge. You will only ever receive bra

How do I make a return?

Returns must be initiated within 14 days of your order purchase (100 days for Iontophoresis Devices). Reach out to our Customer Support Team at [email protected] to start the return process with your order number and details about the item you wis